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Security and Privacy PolicyAt VitaminWarehouse.com, we ensure a secure on-line credit card transaction with the most advanced technology and respect your personal privacy.We will never release your name, street address, telephone number or e-mail address without your consent. We use the information we collect about you to process orders and to provide a more personalized shopping experience. Our Secure Ordering back to top At VitaminWarehouse.com we use Netscape's Secure Socket Layer (SSL) technology to encrypt the information you send us when you place your order. The information is encrypted on your computer, sent through the Internet as jumbled code, and decoded on VitaminWarehouse.com's secure server. It cannot be read in transit. Optional Offline Ordering back to top If you are still hesitant about placing your order online, you may place your order over the phone at (800) 561-8230 or via fax at (212) 279-4290 during customer service hours: Monday through Friday from 9am-6pm EST; closed Saturday and Sunday. Information We Collect back to top In designing our website, we started with the simple belief that customer service is our number one priority. Therefore the customer information we collect is used to enhance our services to you, our customer.Specific areas from which we collect data include: Membership back to top Prior to checking out, we ask our customers to become a VitaminWarehouse.com Member. To ensure easy shopping and timely product delivery we ask for shipping information including your email address and phone number so we can quickly communicate with you about the status of your order. Additionally, we may ask for limited demographic information which enables us to continually update our site to better meet the needs of our members. Should you wish to change your membership information, simply click on Your Account or call our customer service department at (800) 561-8230; Fax (212) 279-4290 , Monday through Friday, 9am-6pm EST. Please also note that while we can make your account inactive and ensure that VitaminWarehouse.com in the future does not contact you, due to our quality control practices, we cannot delete member files. E-mail Newsletters back to top We give our members the option to sign up for our email newsletter. This service is meant to better assist you to make informed decisions about your health, as well as the health of your family and friends. To sign you up we simply need an e-mail address. Subscriptions can be canceled at any time. In addition, you may unsubscribe to any of the free personalized e-mail services you have chosen at any time, without any future correspondence or questions. If you do not wish to receive product and health information updates from us, you may unsubscribe in the "My Account" section, under Newsletter Preferences or send an email to accounts@VitaminWarehouse.com with the word "unsubscribe" in the subject line of the message. Purchases back to top When you order from VitaminWarehouse.com, we ask for your name, address, and credit card - all of which are necessary for purchase and delivery. To protect our members, we use Netscape's Secure Socket Layer (SSL) technology to encrypt the information you send us when you place your order, as described above in "Our Secure Ordering." Your Account back to top This section, which is only available to users who have become members of our site, includes convenient features to facilitate the consumer's shopping experience. A password is required to use My Account. See the "Membership" section for more information about the data collected when a customer creates an account. Cookies back to top Our cookies, which are small pieces of information that are stored by the web browser on a computer's hard drive, help us facilitate customers' visits to VitaminWarehouse.com. Cookies tell us when a user is a repeat visitor to our site, and let us know how he or she found us. They also allow us to automatically link our customers to their personalized accounts, including shopping baskets and Personal Shopping Accounts. Most Web browsers automatically accept cookies. Please check your browser's guidelines should you wish to reject cookies. A visitor who chooses to reject the cookie may still view our site's extensive content, such as our Encyclopedia, Health Journal, and Rodale books online; however, he or she will not be able to make a purchase. Our cookies link to a member's identification number, which does not include any personally identifiable information. Parental Consent back to top Our privacy policy prohibits us from accepting members who are under the age of 13. Children under the age of 13 are free to explore our site, but should they wish to become members or make a purchase we require that they do so through their parents' account. Should you have additional questions or concerns, please contact our customer service department at customerservice@VitaminWarehouse.com. Sharing of Information back to top VitaminWarehouse.com protects account information against unauthorized access or release. We will not give, sell, rent, or loan any identifiable personal information to any third party, unless the customer has authorized us to or we are legally required to do so. Additionally, we do not share the buying habits of individual consumers. We may share aggregate customer data with selected manufacturers and advertising partners. In some cases, VitaminWarehouse.com provides the email addresses of our current customers to direct email companies working on our behalf. In this way, these companies can appropriately direct our promotional mailings to the correct customers (e.g., to prevent duplicate promotions). Promotional emails only go out to customers who have indicated they wish to receive them and customers may elect at any time not to receive any further emails. You can unsubscribe from receiving promotional emails as described above in the E-mail Newsletters section. Third Party Intermediaries back to top To complete credit card transactions, VitaminWarehouse.com provides the following member information-using secure communications-to Authorizenet, the intermediary credit card processing company we use: name, billing address, credit card number, expiration date, and the amount of the transaction. VitaminWarehouse.com shares shipping information with intermediary shipping companies including but not limited to UPS, USPS, Airborne Express, and DHL. Notification of Changes back to top In the event that VitaminWarehouse.com should change its privacy practices or start using member information in a manner different from that stated at the time of collection, we would send email to our members notifying them of the changes, explaining the reasons and allowing them the opportunity to accept the changed policy, or demand exemption from it.
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Information on this site is provided for informational purposes and is not meant to substitute for the advice provided by your own physician or other medical professional. You should not use the information contained herein for diagnosing or treating a health problem or disease, or prescribing any medication. Information about each product is taken from the labels of the products or from the manufacturer's advertising material. VitaminWarehouse.com is not responsible for any statements or claims that various manufacturers make about their products. We cannot be held responsible for typographical errors or product formulation changes. You should read carefully all product packaging. If you have or suspect that you have a medical problem, promptly contact your health care provider. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease. All discounts are taken from suggested retail prices.
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